Policies
Policies
Issues with your order?
At HoodPhenomenon.com, we are committed to providing our customers with the highest quality products and services. For our 2024 Spring Collection, we take full responsibility for shipping, handling, and quality control to ensure your satisfaction with every purchase.
For all other on-demand printed orders, including art prints, mugs, bags, apparel, and more, our partners FineArtAmerica.com and Pixels.com handle shipping, handling, and quality control processes. These trusted partners uphold the same standard of excellence that we strive for at HoodPhenomenon.com, ensuring that your orders are carefully processed and delivered to you in pristine condition.
If you have any questions or concerns regarding shipping, handling, or the quality of your order, please don't hesitate to contact our customer support team. We are here to assist you every step of the way and ensure that your shopping experience with us is seamless and enjoyable.
Thank you for choosing HoodPhenomenon.com for your fashion and lifestyle needs.
Email sales@hoodphenomenon.com
Shipping | Please allow up to 48hrs for orders to be processed and shipped. Shipping only available in the US. Shipping & handling rates are based upon weight and destination. Tracking confirmation is sent by text or email once your order has shipped. If you do not receive a confirmation please email sales@hoodphenomenon.com for further assistance.
Orders cannot be combined & shipping address cannot be edited or changed once your order is placed.
We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier immediately to locate your package or file a missing claim with them.
Delivery | Having issues? Contact your carrier with tracking information. If your order is delayed, or an attempted delivery was noted, but no delivery or notice, please contact USPS or your local mail carrier immediately.
Return Policy | All sales are final. Shipping costs are non-refundable. We accept returns for refund or exchange only on defective or incorrect items. Please contact us at sales@hoodphenomenon.com within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 7 day limit will not be approved. Product must be unworn & unwashed.